CONTACT US
We'd love to hear from you.
Thank you for stopping by AdornLumi – whether you're here to browse, to buy, or just to dream about your next home or garden project, we're genuinely glad you're here.
We know that sometimes questions come up – about a product, an order, or just about anything else. And we're here to help. No automated robots, no endless phone menus – just real people who care about making your experience with us as warm and smooth as possible.
The quickest way to reach us
Email: service@adornlumi.com
We check our inbox regularly throughout the day, and we aim to respond to every message within 24 hours on business days. If you haven't heard back from us within that time, please check your spam folder – and if we're still not there, don't hesitate to nudge us. We genuinely want to hear from you.
What to include when you write
To help us help you faster, please include:
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Your order number (if you have one)
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The email address you used when placing your order
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A clear description of your question or concern
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Photos if you're reaching out about a product issue – they really do help us see what's going on
The more detail you give us, the quicker we can sort things out for you.
A quick note about returns
If you need to return something, please contact us first – we'll need to authorise your return and provide you with the correct return address. Please don't send items back without reaching out to us, as we can't guarantee we'll be able to process them.
And just a friendly reminder: our registered address is for legal correspondence only – not for product returns. We'll always give you the right address when you contact us.
Who's behind AdornLumi?
AdornLumi is a brand dedicated to enhancing indoor and outdoor living spaces with thoughtfully curated home décor, lifestyle products, and decorative accents.
The store website is www.adornlumi.com, and customer service can be reached at service@adornlumi.com.
The business registration number is 91350521MA8T7ELK1Y.
AdornLumi is operated by Quanzhou Shengnanda Trading Co., Ltd., which manages all aspects of the online store, including order processing, customer service, and related e-commerce activities. The registered business address is No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province, China.
Again – this address is for official correspondence only. Please don't send products here without contacting us first.
We're listening
Your questions, suggestions, and feedback help us become better – and we genuinely appreciate every single message we receive. Whether you're reaching out about an order, asking for advice on choosing the perfect piece, or just sharing a photo of your beautifully styled space – we're all ears.
Drop us a line at service@adornlumi.com – we can't wait to hear from you.